Approach and Relationship with the Client


  • What is a proper approach in a Hotel and how to behave in front of the client;
  • The proper use of the telephone;
  • Improvement in the quality of service and in client satisfaction;
  • Understand who the clients are, as well what their needs and expectations are;
  • Know the client profile of the Hotel in question;
  • Understand the profile of service professionals;
  • Assessment of the service provided;
  • Learn how to work under pressure;
  • Understand the client’s importance in keeping the business going;
  • Carry out a survey of the complaints made and the praise given by clients in order to achieve a better strategic performance.


08 hours