Good Manners in the Workplace

Objectives:

To give the participants some guidance regarding basic principles and manners when entering a room.
To discover and discuss the basic rules of personal hygiene;
To analyze what you do and do not do, and why, when entering a room;
To encourage changes in attitude for improved communication with guests;
Standardization of forms of attendance;
Personal presentation in line with the hotel product;
Way to communicate in the corridors and inside hotel rooms;
Understanding the different ways of communication;
Mistakes and obstacles to be avoided;
Proper use of the telephone;
The consequences of improper communication ;

08 hours