Good Manners in the Workplace


  • To give the participants some guidance regarding basic principles and manners when entering a room.
  • To discover and discuss the basic rules of personal hygiene;
  • To analyze what you do and do not do, and why, when entering a room;
  • To encourage changes in attitude for improved communication with guests;
  • Standardization of forms of attendance;
  • Personal presentation in line with the hotel product;
  • Way to communicate in the corridors and inside hotel rooms;
  • Understanding the different ways of communication;
  • Mistakes and obstacles to be avoided;
  • Proper use of the telephone;
  • The consequences of improper communication ;


08 hours