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Consultancy in Hospitality Industry
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> Developing The Habit Og Putting The Company’s Values Into Pratice
Developing The Habit Og Putting The Company’s Values Into Pratice
Objectives:
Knowing and having information about the Hotel Company;
Discovering the Hotel Company’s activities in other geographical regions;
Knowing, interpreting and practicing the Company’s values on a daily basis;
Workload:
08 hours
OPERATIONAL PROGRAMMES
Good Manners in the Workplace
Getting People To Make Reservations Over The Phone
Developing The Habit Og Putting The Company’s Values Into Pratice
Team Spirit
Professional and Personal Etiquette
Communication
Hygiene and Food Safety at Work
Approach and Relationship with the Client
The productive process as a tool to assist in the definition of roles and responsibilities
Responsibility and employability (motivational):
MANAGEMENT PROGRAMS
Conflict Management
Time Management
Competence to Produce the Desired Results
Formation of Multipliers
Strategic Thinking
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