Objectives:
- What is a proper approach in a Hotel and how to behave in front of the client;
- The proper use of the telephone;
- Improvement in the quality of service and in client satisfaction;
- Understand who the clients are, as well what their needs and expectations are;
- Know the client profile of the Hotel in question;
- Understand the profile of service professionals;
- Assessment of the service provided;
- Learn how to work under pressure;
- Understand the client’s importance in keeping the business going;
- Carry out a survey of the complaints made and the praise given by clients in order to achieve a better strategic performance.
Workload:
08 hours
