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Consultancy in Hospitality Industry
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Formation of Multipliers
Objectives
To train the hotel’s supervisors and managers to fill out operational training forms in line with the model to be offered
To create among the participants the habit of training their teams
Workload
24 hours
OPERATIONAL PROGRAMMES
Good Manners in the Workplace
Getting People To Make Reservations Over The Phone
Developing The Habit Og Putting The Company’s Values Into Pratice
Team Spirit
Professional and Personal Etiquette
Communication
Hygiene and Food Safety at Work
Approach and Relationship with the Client
The productive process as a tool to assist in the definition of roles and responsibilities
Responsibility and employability (motivational):
MANAGEMENT PROGRAMS
Conflict Management
Time Management
Competence to Produce the Desired Results
Formation of Multipliers
Strategic Thinking
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